Operational Risk Analysis With ISO-Based Enterprise Risk Management(ERM) Approach 31000:2018 At Barokah Grocery Store in Semarang City

Aghniya Arma Ratrikasari; Maria Theresia Heni Widyarti; Alvianita Gunawan Putri

doi:10.55927/jambak.v4i2.125

Authors

Aghniya Arma Ratrikasari Politeknik Negeri Semarang
Maria Theresia Heni Widyarti Politeknik Negeri Semarang
Alvianita Gunawan Putri Politeknik Negeri Semarang

DOI:

https://doi.org/10.55927/jambak.v4i2.125

Keywords:

Operational Risk, Risk Management, Enterprise Risk Management, ISO 31000: 2018

Abstract

As time goes by in the business world, the number of businesses run by the community is increasing, namely small and medium businesses. Micro, small and medium enterprises (MSMEs) play an important role in the Indonesian economy. Operational risks are common yet often neglected by MSMEs. This study aims to identify, analyze, and evaluate operational risks at Barokah Grocery Store in Semarang using the ISO 31000:2018-based ERM approach. The research uses qualitative descriptive methods with data collected through interviews, observations, and checklists. The analysis identified five risk categories: internal, human resource, technology, external, and supply chain risks. Risk scores ranged from very low to very high. The evaluation prioritized each risk for appropriate mitigation. The findings help the store implement effective risk management strategies to reduce potential impacts and ensure business continuity.

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