Quality Cost Analysis to Reduce the Risk of Defective Products in Wale Batik Minahasa

Abstract

Quality costs include the cost of prevention, assessment, internal failure, and external failure. This study aims to analyze and manage quality costs to reduce the risk of defective products in Wale Batik Minahasa. In industrial competition, quality is an important factor, and defective products can cause financial losses and lower the company's image. The research uses a qualitative approach with descriptive methods through interviews, observations, and documentation. The results show that companies apply preventive, assessment, internal and external failure costs. In 2023, the assessment fee will be the largest with a percentage of 50.74%. The main causes of defects come from human factors, such as lack of meticulousness in printing and staining, as well as suboptimal tools. Good quality cost management can lower defective products and increase the efficiency and profits of the company.