The Role of Customer Service in Improving the Quality of Service to Customers at Hotel Aero

Nur’ain Harahap; Marissa Tasya Adawiyah; Fadya Azzahra; M. Saleh Sitompul; Nabila Azzahra

doi:10.55927/ajcs.v4i6.194

Authors

Nur’ain Harahap Universitas Muslim Nusantara Al Washliyah
Marissa Tasya Adawiyah Universitas Muslim Nusantara Al Washliyah
Fadya Azzahra Universitas Muslim Nusantara Al Washliyah
M. Saleh Sitompul Universitas Muslim Nusantara Al Washliyah
Nabila Azzahra Universitas Muslim Nusantara Al Washliyah

DOI:

https://doi.org/10.55927/ajcs.v4i6.194

Keywords:

Customer Service, Service Quality, Aero Hotel

Abstract

This study aims to determine the role of customer service in improving service quality, especially in handling complaints from visitors and hotel guests. This is very important to note considering the increasing proliferation of hotel businesses, resulting in increasingly high levels of competition in the hotel industry. Therefore, hotels are required to be able to provide the best service in order to provide a pleasant experience for hotel guests. In order to analyze this, the research applied in this study is a type of qualitative research with a descriptive approach. The study was conducted at the Aero Hotel Tanjung Morawa, with data collection techniques in the form of observation, interviews and documentation. Based on the results of the study, it shows that the Aero Hotel.

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