The Impact of User and Firm Generated Content on Purchase Decision for Beauty Products

Authors

  • Hubert Wijaya Universitas Bunda Mulia
  • Arihta Tarigan University Bunda Mulia

DOI:

https://doi.org/10.55927/jfbd.v4i3.293

Keywords:

Beauty Products, Firm Generated Content, Purchase Decision, Social Media, User Generated Content

Abstract

Employees increasingly face financial challenges due to limited resources and rising living costs, making personal financial management knowledge essential. This study examines the influence of education, financial literacy, income, and lifestyle on the financial management of millennial employees in Denpasar City. Using a mixed-methods approach, quantitative analysis is applied to test the proposed model, while qualitative insights enrich interpretation. The findings aim to provide deeper understanding of key factors shaping millennial employees’ financial practices and to serve as a basis for developing more effective financial literacy programs. Ultimately, this research seeks not only to advance knowledge in financial management but also to support the financial well-being of employees in the workplace.

References

Afiati, F. F., Wibowo, C. G., & Sibarani, M. (2024). The influence of user-generated content and company-generated content as a marketing strategy on customer engagement (Case study on PT Coca-Cola Indonesia Instagram social media). Indonesian Interdisciplinary Journal of Sharia Economics (IIJSE), 7(3), 4902–4921.

Al-Abdallah, G., & Wright, L. T. (2025). User-generated content vs. firm-generated content: do consumers trust fellow consumers more than firms? Evidence from the Saudi telecommunication sector. Cogent Business & Management, 12(1).

Annur, C. M. (2023). Pengguna internet di Indonesia tembus 213 juta orang hingga awal 2023. Katadata.

APJII. (2024). Survei APJII. Diakses dari https://survei.apjii.or.id.

Asnani, Oktavia. (2021). Pengaruh Brand Image, Brand Trust, Dan Service Quality Dalam Pengambilan Keputusan Pembelian Di E-Commerce. Jurnal Ilmu dan Riset Manajemen.

Asosiasi Penyelenggara Jasa Internet Indonesia. (2024). APJII: Jumlah pengguna internet Indonesia tembus 221 juta orang. https://apjii.or.id/berita/d/apjii-jumlah-pengguna-internet-indonesia-tembus-221-juta-orang.

Aurellia, F. R., & Hafiar, H. (2023). Analisis media monitoring terhadap brand kecantikan Hanasui pada bulan Maret 2023. https://journals.unisba.ac.id/index.php/JRPR/article/view/3210/1554.

Bhat, Nazia. (2020, June). The influence of Electronic word of mouth (Ewom) on Consumers Purchase Intention: A review and analysis of the existing literature. IOSR Journal of Engineering, 10(6), 27–36. https://doi.org/10.35629/5252-45122323.

BrightLocal. (2024). Local consumer review survey 2024.

Bukohirul, Putri. (2023). Analisis pengaruh electronic word of mouth (e-WOM), brand image, dan social media marketing terhadap keputusan pembelian pada produk jam tangan (Studi kasus pada produk Woodka). Universitas Islam Indonesia.

Caesaria, S. D., & Kasih, A. P. (2024, May 13). Indonesia urutan 14 negara pengguna internet terlama tetapi literasi digital.

Galib, M. H., et al. (2023). The role of user-generated content in consumer engagement on social commerce sites. International Journal of Electronic Commerce Studies. http://dx.doi.org/10.7903/ijecs.2245.

Geng, R., & Chen, J. (2021). The Influencing Mechanism of Interaction Quality of UGC on Consumers’ Purchase Intention – An Empirical Analysis. Frontiers in Psychology, 12(July), 1–12. https://doi.org/10.3389/fpsyg.2021.697382.

Ghozali, I. (2021). Aplikasi Analisis Multivariate Dengan Program IBM SPSS 26 Edisi 10. Badan Penerbit Universitas Diponegoro.

Giharjo. (2023, May). Pengaruh citra merek dan kualitas produk terhadap keputusan pembelian ulang ayam goreng pada Sabana Fried Chicken depan pintu gerbang Perumahan Mustika Grande. Educational Studies: Conference Series, 3(2), 273.

Gupta, S. (2023). The Influence of User-Generated Content on Consumer Purchase Decisions: An Empirical Study. International Journal of Early Childhood Special Education, 14(05), 8918–8922. https://doi.org/10.48047/intjecse/v14i5.1151.

Ibrahim, B., Aljarah, A., Hayat, D. T., & Lahuerta-Otero, E. (2022). Like, comment and share: examining the effect of firm-created content and user-generated content on consumer engagement. Leisure/Loisir, 46(4), 599–622.

Ibrahim, B., Hazzam, J., Ali Qalati, S., Aljarah, A., & Dobson, P. (2024). Building a tribe on Instagram: User-generated and Firm-created Content can drive brand evangelism and fidelity. Journal of Marketing Communications.

Irawati, A. R., Sityowati, A., Nurlindah, Muyassar, A. F., Hatina, S., & Sawitri, N. N. (2024). Pengaruh citra merek, kualitas produk, terhadap pembelian ulang dengan kepuasan konsumen sebagai variabel intervening dalam manajemen pemasaran. IJESM Indonesian Journal of Economics and Strategic Management, 2(4), 2845–2858. https://doi.org/10.69718/ijesm.v2i4.355.

Kao, Hsin. (2022). The Influence of User-Generated Content (UGC) on Consumer Purchase Intention. Journal of Textile Science & Fashion Technology, 9. https://doi.org/10.33552/JTSFT.2022.09.000725.

Krisnawati, Magdalena. (2023, September 19). Pangsa Pasar Besar, Industri Kosmetik Indonesia Makin ‘Glowing’.

Lariba, C. (2024). The Role of User-Generated Content in Shaping Brand Perceptions. International Journal of Public Relation and Communication, 1(1), 25–. https://forthworthjournals.org/journals/index.php/IJPRC/article/view/58.

Lionawan, D. C., & Tarigan, A. (2023). Pengaruh social media marketing, kualitas produk, dan influencer terhadap keputusan pembelian Uniqlo. Digismantech (Jurnal Program Studi Bisnis Digital).

Luo, X., Liu, X., Zhang, X., & Li, B. (2024). Graphic or short video? The influence mechanism of UGC types on consumers' purchase intention—Take Xiaohongshu as an example. Electronic Commerce Research and Applications, 58, 101402.

Marino, Susie. (2025, January 17). What happens in an internet minute?. LocaliQ. https://localiq.com/blog/what-happens-in-an-internet-minute.

Muda, M., & Hamzah, M. I. (2021). Should I suggest this YouTube clip? The impact of UGC source credibility on eWOM and purchase intention. Journal of Research in Interactive Marketing, 15(3), 441–459. https://doi.org/10.1108/JRIM-04-2020-0072.

Nattassha, R. (2024). Pengaruh NCT Dream Sebagai Brand Ambassador Mie Lemonilo Terhadap Keputusan Pembelian Produk The Influence of NCT Dream as Mie Lemonilo ’ s Brand Ambassador to Product ’ s Purchase Decision. 4(1), 44–55.

Nguyen, T. T. H., & Vo, T. T. (2021). Factors influencing purchase intentions of young consumers: A comparative study on electronic products. International Journal of Data and Network Science, 5(3), 309–318. https://doi.org/10.5267/j.ijdns.2021.7.012.

Pang, M., & Tarigan, A. (2023). Pengaruh konten social media marketing pada aplikasi TikTok terhadap keputusan pembelian Shopee. Digismantech (Jurnal Program Studi Bisnis Digital).

Permata, A. A., & Kusumawati, F. (2023). The Influence of Electronic Word-of-Mouth (EWom) and Brand Image on Purchase Decisions Through Brand Trust at Saff & Co Among the Jakarta Gen Z. Journal of Management and Entrepreneurship in Business, 4(2). https://doi.org/10.54595/jmeb.v4i2.81.

Pinuji, M., & Satiri, S. (2019, November). Pengaruh User-Generated Content Sebagai Alat Komunikasi Bisnis terhadap Kredibilitas Informasi Website “Tokopedia.” Journal of Creative Communication, 1.

Putri, Rini. (2023). Pengaruh brand image dan brand trust terhadap keputusan pembelian pelanggan Shopee (Studi pada Program Studi Pendidikan Ekonomi Universitas Mulawarman). Educational Studies: Conference Series, 3(2), 273.

Rainer, P. (2024). Inilah media sosial paling sering dipakai di Indonesia. GoodStats Indonesia.

Ria Irawati, A., Sityowati, A., Nurlindah, Fauzan Muyassar, A., Hatina, S., & Sawitri, N. N. (2024). Pengaruh citra merek, kualitas produk, terhadap pembelian ulang dengan kepuasan konsumen sebagai variabel intervening dalam manajemen pemasaran. IJESM Indonesian Journal of Economics and Strategic Management, 2(4), 2845–2858. https://doi.org/10.69718/ijesm.v2i4.355.

Rocklein, Kelly. (2024, July 29). The Power of UGC: User-generated content.

Salsabila, F., & Fitria, S. (2023). Analisis perkembangan bisnis skincare dengan menggunakan live streaming TikTok sebagai media promosi (Studi pada brand skincare lokal Alldays). Diponegoro Journal of Management, 12(6).

Sharifpour, R., Alipour, H., & Anwar, M. (2023). The differential impact of user- and firm-generated content on online brand advocacy: Customer engagement and brand familiarity matter. European Journal of Innovation Management, 26(6), 1339–1366. https://doi.org/10.1108/EJIM-05-2022-0259.

Silva, L. S., & Santos, R. F. (2024). The influence of perceived value and trust on WOM and its impact on repurchase intention. Revista de Gestão Social e Ambiental, 18(4), e04983. https://doi.org/10.24857/rgsa.v18n4-081.

Soekotjo, S., Lestari, S. D., Hendrawan, K., Brabo, N. A., & Iswati, H. (2025). Powering Brand Success: The Impact of Firm-Created and User-Generated Content on Equity, Attitude, and Purchase Intentions. Golden Ratio of Marketing and Applied Psychology of Business, 5(1), 185–194. https://doi.org/10.52970/grmapb.v5i1.81.

Statista. (2024). Beauty & Personal Care - Indonesia. Statista.

Sugiyono. (2024). Metode penelitian kuantitatif (Edisi ke-3, Cetakan ke-4). Bandung: Alfabeta.

Tarigan, A., & Noverin, D. T. (2024). The influence of social media marketing and brand image on intention to purchase residential apartments. Journal Ilmiah Manajemen dan Bisnis. https://www.researchgate.net/publication/379446612.

Tarigan, A., & Wijaya, H. (2024). Analisa pengaruh kenaikan tarif, kemudahan, dan citra merek terhadap minat berkendara ojek online. Jambura Economic Education Journal. https://ejurnal.ung.ac.id/index.php/jej/article/view/24016.

Trishananto, Yudha. (2021, June 03). Pengaruh kepuasan terhadap loyalitas pelanggan

V. H., C. G., & Sibarani, M. (2024). The Influence of User-Generated Content and Company-Generated Content as a Marketing Strategy on Customer Engagement (Case Study on PT Coca-Cola Indonesia Instagram Social Media). Indonesian Interdisciplinary Journal of Sharia Economics (IIJSE), 7(2), 4902-4921.

Wulandari, Diestha., Makini, I., Aulia, A., & Rahman, M. (2024, February 02). Implementasi Sistem Informasi Wisata Berbasis Media Sosial untuk Meningkatkan Promosi Destinasi Pariwisata di Muara Enim. Jurnal Komputer dan Elektro Sains, 2(1), 23-29. https://doi.org/10.58291/komets.v2i1.192.

Published

2025-09-23